Refund policy

At The Fragrance Mart, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple and transparent return process.

1. Return Window

You may request a return within 30 days of delivery.

To be eligible, items must be:

Unused
Unopened
In original packaging
With all seals intact

Defective or damaged items are eligible for return even if opened.

2. Return Address

All returns must be shipped to:

The Fragrance Mart,

4036 Alfalfa Ln

Naperville, IL 60564

United States

3. How to Request a Return

Email us at info@thefragrancemart.com with:

Order number
Reason for return
Photos (if item is damaged or defective)

We will respond within 24–48 business hours with return instructions.

4. Return Shipping Costs

If the return is due to our error (wrong item, damaged item), we cover return shipping.
For all other returns, the customer is responsible for return shipping costs.

5. Restocking Fee

Please note that a 20% restocking fee plus shipping & handling will be assessed to all open/Unused products that are returned, unless the return is due to company error.

6. Refund Processing Time

Once your return is received and inspected, refunds are issued within 3–5 business days to the original payment method.

Your bank may take additional time to post the refund.

7. Exchanges

Exchanges are available for:

Unopened items
Defective items
Incorrect items received

8. Non‑Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened fragrances (unless defective)
Used items
Gift cards

9. Damaged or Defective Products

If your item arrives damaged:

Email info@thefragrancemart.com within 48 hours
Include photos of the damage
We will replace the item or issue a full refund

10. Order Cancellations

Orders may be canceled before shipment. If the order has already shipped, please follow the return process.

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