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M
M.S.

I wanted to like my experience with Fragrance Mart, but I’m disappointed. I ordered three perfumes and one smelled awful on my skin. I tested it once the day it arrived, since that’s the only real way to know if a scent works.

Customer service refused any flexibility.. no exchange.. no store credit.. nothing. I even offered to pay a restocking fee or upgrade to a pricier fragrance. Their policy gives no practical way to test a scent before being stuck with it.

I’m now left with a full bottle I can’t use. Good selection.. zero accommodation.

Thank you for sharing your experience with us. We’re truly sorry to hear that one of the fragrances didn’t work well for you and that our current return policy left you feeling unsupported. We understand how personal scent can be and how important it is to find the right match. Your feedback is valuable, and we’ll be reviewing it as we continue working to improve our policies and overall customer experience. We appreciate you giving us a try and hope we can serve you better in the future.

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  • 4 stars: 0 (0%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 1 (100%)
M
M.S.

I wanted to like my experience with Fragrance Mart, but I’m disappointed. I ordered three perfumes and one smelled awful on my skin. I tested it once the day it arrived, since that’s the only real way to know if a scent works.

Customer service refused any flexibility.. no exchange.. no store credit.. nothing. I even offered to pay a restocking fee or upgrade to a pricier fragrance. Their policy gives no practical way to test a scent before being stuck with it.

I’m now left with a full bottle I can’t use. Good selection.. zero accommodation.

Thank you for sharing your experience with us. We’re truly sorry to hear that one of the fragrances didn’t work well for you and that our current return policy left you feeling unsupported. We understand how personal scent can be and how important it is to find the right match. Your feedback is valuable, and we’ll be reviewing it as we continue working to improve our policies and overall customer experience. We appreciate you giving us a try and hope we can serve you better in the future.