Jo Malone Cypress and Grapevine Body and Hand Wash

Eligibility for Returns: You may request a return or exchange within 30 days from the date of delivery for any unused and unopened products. To be eligible for a return or exchange, the item must be in its original condition, including all packaging, tags, and seals intact.

To initiate a return or exchange, please contact our customer support team at Info@TheFragranceMart.com. Provide your order number and the reason for the return or exchange. After verifying your eligibility, our team will provide you with instructions on how to return the item. You will be responsible for the shipping costs associated with the return, except in cases of product defects or errors on our part. Once we receive the returned item and confirm its condition, we will process your refund or exchange within 7 Days of receipt.